Please read carefully as there are no exceptions to the following policies.
For orders placed within the US, please allow up to 15 business days (non t-shirt orders) or 19 business days (for orders containing t-shirts) for your order to arrive before contacting us regarding the status of this order. For orders placed outside the USA using the default shipping method, allow 21 business days for order arrival.
Q: What do I do if the item I received differs from the product I ordered?
If you were sent the wrong product, the wrong color or t-shirt size, please email us right away. In the email you MUST include a clear photo of the product in question. We’ll review your order and if the wrong product was sent we will get the correct product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product in unused condition, we are not able to offer any refund or exchange.
If you ordered the incorrect product, are unhappy with the color or size, unfortunately we cannot allow a refund or exchange as each sticker / t-shirt is cut to order and cannot be re-used or re-sold. Please make sure to double-check your order as well as the product descriptions before placing your order to ensure you are ordering the correct product(s). If you are unsure, you can always email us to answer any questions before ordering.
Q: What do I do if the item I received is damaged?
If any of your products are damaged please email us right away. In the email you MUST include a clear photo of the damage. We’ll review your order and if the wrong product was sent we will get the correct product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product, we are not able to offer an exchange. Grafixpressions policy is to replace any damaged products (if they arrive damaged or have a fault within a reasonable time frame after receiving the product), not refund them. There are are no exclusions to this policy.
Q: I tried to install the product, but ruined it in the process, is there anything you can do?
Unfortunately we are not held responsible for a failed installation. We highly recommend you read our installation instructions (links are below in the FAQ) or watch our videos on YouTube before attempting installation. Some products require more skill or patience to install, such as headlight or taillight overlays and should be installed by a professional if you do not feel comfortable doing it yourself.
If you have any questions at all before installing our products, please email us and we’ll help in any way you can.
Again, there are no returns, refunds or exchanges for failed product installation.
Q: I bought the wrong sized JDM emblems, what do I do?
Unfortunately there are no returns on our JDM emblems (front/rear/steering/key), we provide all of the sizes and information to help you choose the correct emblems for your car. If there are any questions at all, email us and we’d be happy to help you select the correct parts for your vehicle to make sure you get the correct product.
Q: I made a mistake with my order, how do I correct it?
If you made a mistake with an order you placed, E-Mail us within 24 hours with your PayPal email address, order number and full name along with the problem with your order, we will do all we can to accommodate the correction. Please note, if you do not contact us within 24 hours, we cannot guarantee that your order has not already shipped. Note: There are absolutely no returns for custom orders unless they are damaged.
FYI: GRFXP is open from 9am – 5pm EST. We are not open on weekends or holidays, orders will not be attended to until the next business day.
Q: How long does it take until my order is cut and processed?
Since all of our stickers and t-shirts are made-to-order, please allow 1-5 business days after the order has been placed for your order to be processed and shipped out. You will receive an email when your order ships, the email will be sent to your PayPal email address. Once the order is cut and processed, it is then in USPS's hands. This can take anywhere from a few days to a few weeks depending on where you are located. If you are close to Connecticut you can expect the order to arrive shortly, while if you are in California or outside of the US, it can take a week or more. We suggest altering the shipping method if you need your order to arrive sooner, or be trackable.
Q: How long does it take until my T-Shirt order is designed and processed?
All of our T-Shirts are hand made at the time the order is placed. This allows us to offer our customers the ability to truly customize their T-Shirt with many different color combinations and choices. Because of this, in some cases T-Shirts can take up to a week to be made. Please allow extra processing time for any order containing a T-Shirt.
Q: How long does it take until my CUSTOM order is designed, cut and processed?
Custom orders take longer to process, as there is setup time and design work that needs to be completed first. Custom orders are usually quoted within 2-3 business days, our graphic designer will work with you to estimate the overall time-frame of processing the custom order.
If you are placing a custom order, you have the option of choosing "rush" for an additional fee and your order will be expedited
Q: When will my order ship?
Orders will be shipped once your order has been processed, usually within 1-5 business days after placing an order unless otherwise noted.
When your order ships you will receive an email from us letting you know. If you chose a trackable shipping method you will receive a tracking number in that email. Please note, the email is automatically sent to the email address associated with your PayPal account.
Q: Why is it that I haven’t received a tracking number?
Unless you pay for the alternative shipping method that provides a tracking number, you will not receive one, default shipping uses normal USPS First Class mail which is untrackable.
Q: How do I change my shipping method?
Click on the “Shipping Options” button next to a product, here you can review the shipping options and add one to your cart if you wish. This only has to be done once per order, not per product. If you already have chosen the default shipping method and checked-out, your method cannot be modified.
Q: How do I install my sticker or overlays?
Installation instructions for installing stickers are located here: http://grfxpstore.com/vinylinst
We also have installation videos available via the GrafiXpressions YouTube page.
Emblem overlay installation instructions can be found here: http://grfxpstore.com/overlayinstall
Q: How do I find out about new products, sales or updates to the website?
Your best bet would be to become our fan on Facebook, you'll learn about special offers, new products and have chances to win free goodies from time to time. You'll also have a chance to ask questions and interact with our staff. You can also follow us on Twitter or Instagram to stay up to date with everything GRFXP!
Q: Do you accept any other forms of payments other than PayPal?
If you are visiting our retail location, we accept cash, money orders and all major credit cards. If you are purchasing our products online via GRFXP.com, payments must be made via PayPal. Please note: you do not have to be a member of PayPal to check out using Paypal.
11 Ward Street
East Hartford, CT 06108
If you have any other questions that were not answered here, please send us an email and we’d be happy to answer it!